Melbourne Warehouse and Customer Service Team Status:
Orders containing items that ALL have an In Stock or Clearance! status, placed prior to 12 Midday AEST, will generally be dispatched same day. (On business days).
Can I pick up my order from your warehouse? :
Unfortunately we are unable to offer a customer pickup service from our warehouse at the moment.
Australian Standard Delivery Costs:
The following rates apply to Australian Deliveries sent via Australia Post Regular eParcel Domestic Service (Signature on delivery):
Australia: FREE Shipping -
Orders Over $99 |
Total Product Value |
First Item |
Each Additional Item |
Close proximity to Eastern mainland
state capital cities
(smaller & larger parcels) |
$99 +
|
FREE
|
FREE
|
Regional and remote addresses
(smaller parcels) |
$99 +
|
FREE
|
FREE (if still a small parcel)
|
Regional and remote addresses
(larger parcels) |
$99 +
|
Shipping Based on
Parcel Weight |
Shipping Based on
Parcel Weight |
Australia: Shipping -
Orders Under $99 |
Total Product Value |
First Item |
Each Additional Item |
Close proximity to Eastern mainland
state capital cities
(smaller & larger parcels) |
Under $99
|
$9.80 Promo
|
FREE
|
Regional and remote addresses
(smaller parcels) |
Under $99
|
$9.80 Promo
|
FREE (if still a small parcel)
|
Regional and remote addresses
(larger parcels) |
Under $99
|
Shipping Based on
Parcel Weight |
Shipping Based on
Parcel Weight |
Free Australian Delivery Details & Exclusions Explained:
Customers shipping to addresses in close proximity to Eastern mainland state capital cities will enjoy FREE shipping via Australia Post Regular eParcel on all orders over $99 product value, including gst.
To take advantage of this offer, simply add $99 worth of products to your shopping bag and select the "Australia Post Regular eParcel" shipping option. Our normal $12.90 ($11.73 ex gst) shipping charge will be shown, however you will automatically receive a shipping discount to reduce your shipping costs to ZERO!
Due to unprecedented cost increases by Australia Post targeted at customers living in regional and remote areas, we can only apply this free shipping offer on smaller parcels to those locations. ("Remote addresses" in terms of distance from our warehouse in Melbourne)
For larger parcels to regional and remote addresses we will still partially subsidise the shipping cost for you, however the balance of the Australia Post shipping fee will be calculated based on the cubic volume of the parcel. (To calculate your shipping cost, add an item/s to your cart, and enter your postcode on the cart page)
We are working hard to add new, more cost effective delivery partners for our regional and remote customers in the not too distant future.
Please note, we do not ship to Australian External Territories (for example, Christmas Island)
Estimated Australian Standard Delivery Times:
NOTE: For urgent orders, please use EXPRESS Delivery (see next section)
| Delivery |
Business Days |
Delivery |
Business Days |
| Melbourne |
2 to 4 |
Victoria |
3 to 7 |
| Sydney |
3 to 5 |
New South Wales |
3 to 7 |
| Brisbane |
3 to 5 |
Queensland
(Far North) |
5 to 10
7 to 14 |
| Adelaide |
3 to 5 |
South Australia |
5 to 7 |
| Perth |
4 to 7 |
Western Australia
(Far North) |
5 to 10
7 to 14 |
| Hobart |
3 to 5 |
Tasmania |
4 to 10 |
| Darwin |
4 to 7 |
Northern Territory |
7 to 14 |
| Canberra |
3 to 5 |
Australian Capital Territory |
3 to 6 |
Estimated Australian EXPRESS eParcel delivery costs & times:
You have the option of upgrading your delivery service to Australia Post Express.
If you choose to send an order via Express Post, Australia Post have indicated the parcel will receive the current, 'fastest possible service' (1-3 business days in metro areas), but it may experience delays and no postage refunds are available.
| Australia Post Express Shipping |
Small Size Parcel |
Medium Size Parcel |
Large Size Parcel |
Close proximity to Eastern mainland
state capital cities
|
$14.95 |
$19.95 |
Shipping Based on
Parcel Weight |
Regional & Remote Addresses
|
$19.95
|
$29.95 to $49.95
|
N/A
|
Express Post next business day delivery network postcodes:
If you are sending an order with Express Post to a postcode listed within the 'next business day' network below, please order before 11:00 AEST Melbourne time to have the best chance of your order arriving next business day.
Australia Post are generally very good at meeting their estimated delivery times, but occasionally Express eParcels will arrive later than expected. (Please keep in mind, Australia Post do not guarantee their Express eParcel Service delivery times.)
| City/State |
Eligible Next Business Day Postcodes |
| Canberra |
0200-0250, 2600-2620, 2900-2914
|
| Sydney |
1000-1920, 2000-2249, 2555-2574, 2740-2786
|
| Melbourne |
3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785
|
| Brisbane |
4000-4209, 9016-9019
|
| Gold Coast |
5000-5171, 5800-5950
|
| Adelaide |
5000-5171, 5800-5950
|
| Perth CBD |
6000-6005, 6800-6899
|
| Tasmania |
7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 7310 (township only), 7311-7315, 7320-7322, 7325, 7800-7899
|
All destinations outside of the 'next business day' network are sent 'fastest possible delivery'.
You can get your own delivery estimate from the Aust Post website (Our lodgement postcode is 3029)
Can I request to leave my parcel unattended? :
All orders sent via the Australia Post eParcel service require a signature on delivery.
If no one is present to sign for the parcel it will be taken to the local post office for collection.
You may request to have your parcel changed to ATL (Authority To Leave) in the order notes/comments. If you choose this option, the responsibility to safeguard the parcel from theft passes to you once Australia Post confirms the delivery has been completed.
Another option to avoid collecting your parcel from the post office is to consider sending orders to your work address or making use of a parcel locker service that may be more accessible after hours or closer to work etc.
Product Statuses:
Product Availability: In Stock & Clearance!:
The above delivery times are for 'in stock' or 'clearance' items, based on Australia Post estimates.
These products are kept in stock, in our Australian warehouse, and will generally leave the warehouse within 24 hours (on business days) or 'same day' if you place your order before 12 Midday AEST time.
Product Availability: Back Order or Pre Order or Special Order:
If an item is not in stock on our website, we will display an estimated time for us to receive this product into our warehouse (for example 7 days). To calculate your expected delivery date, simply add the availability estimate to the shipping times listed above.
Product Availability: In Stock + a Back Order or Pre Order or Special Order item on 1 order:
If you place an order which contains an item not in our warehouse (the availability status is Back Order or Pre Order or Special Order), we will hold your entire order in our warehouse until all items are ready for delivery. If you need an in-stock item sooner, please place a separate order for that item.
Order Running Late?
If you've placed an order which you haven't received within our estimated delivery times, please contact so we can immediately begin to track & locate your shipment. service@traveluniverse.com.au
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