Check your order

If you're waiting for a delivery, click here to view the expected shipping times for your location. 

When checking your tracking code, it may contain multiple parcels. Learn how to view tracking for multi-parcel deliveries here.

Customers with a password account:

If you created an account password during the checkout process, you can conveniently check the status of your order online.
View your Account

Customers without a password account:

If you chose to place your order without creating an account password, you can request a status update on your order via email:

service@traveluniverse.com.au (Please include your order number)

You can expect an answer within four business hours. Customer service is open 8am - 5pm Monday to Friday, Australian Eastern Standard Time.

Multi-Parcel Tracking Instructions:

When you order more than 1 item, your single order tracking number may contain more than 1 parcel.

All parcels are lodged at the same time, but they can become separated during transit and delivered at different times.

On the Australia Post tracking page, you must use the drop-down box to view the status of multiple parcels as illustrated below.

A. Indicates this is parcel 1 of 2 on this tracking number

B. Parcel 1 is "Delivered" status

C. Select the drop-down to reveal parcel 2 of 2 ...and expand the tracking detail section.

Parcel 2 of 2 shows "We've got it" status. This indicates that Australia Post has parcel.

The tracking details show it is "Delayed - waiting to be Processed"

This status can occur during busy peak periods and the parcel should get moving shortly once Aust Post clears their back-log

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