Best Value Promise

We really want you as our customer! If you find a lower total price ANYWHERE else for ANY of the items on our site, we would love the opportunity to match it.

We try to keep our prices as low as possible across our entire product lines, but we might not always be the very cheapest.

We promise that we will provide you with the best customer experience possible.

Here are some of the ways we provide our customers with the best value:

• We stock over 8,000 quality travel products.

• We really know our products. For travel books we stock EVERY title from Lonely Planet & DK Eyewitness. 

• For Bags & Luggage we stock hot brands like Pacsafe, Antler and Victorinox. In all we've hand picked over 80 quality travel brands.

• We actually stock the products in our own warehouse. If they’re in stock, they are dispatched within 24 hours - from Melbourne Australia!

• We offer FREE shipping for Australian deliveries over A$99! So once you have $99 in your cart you get free delivery on over 8,000 products!

• Plus, we have the easiest returns policy of any of our competition.

So don't just buy from some unknown source to possibly save a few bucks..... give us a chance to match those prices, and consider the advantages of shopping with us.

Just drop us an email at service@traveluniverse.com.au with the details of the product and the competing offer. 

There may be some occasions where we can't match the price as there are many factors to consider (for example we may be unable to get stock of a product, or the competing price might be a one-off liquidation sale etc), but no matter what, we'll get right back to you and let you know. 


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