GLOBAL 10-YEAR LIMITED WARRANTY
Products covered by the Global 10-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for 10 years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.
This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage, loss of use, loss of time or damage to the contents of your bag. Shipping costs to our repair center are the responsibility of the owner. The original sales receipt verifying the date of purchase from an authorized retailer is required to validate your warranty coverage. Any repairs made will restore the intended functionality. While repairs will be made professionally, we cannot guarantee the original appearance to be preserved. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
Forgot Your Lock Combination?
The Access™ Lock Combination Recovery Program allows you to register your lock combination on victorinox.com and recover it if it is ever forgotten.
Reunite with Your Lost Bag - for Free
Register online for the Victorinox’ Swiss Tracker™Bag Tracking programme, and you will be reunited with your lost bag anywhere in the world for free. Your bag bears a unique tracking ID number and a 24–hour a day, 365 days a year number to call collect from anywhere in the world in case the bag is found. If someone finds your lost Victorinox Travel Gear bag, they call the Victorinox customer service representative at the hotline number. Using your unique ID number, Victorinox will work with them to reunite you with your bag and will notify you, arrange pickup, and then arrange for delivery of your bag–at no cost to you.
Make the most of your purchase - register online online on www.victorinox.com.